Last updated on Nov 15, 2024.
Upon registering for Online Consultation or In-Clinic Diagnostic Session, You enter into an official agreement with Crystal Touch, herein called “Bell’s Palsy Consultation agreement” or just “agreement”. The following terms apply to the agreement:
Definitions: herein “You” refers to the person who has submitted the registration to Crystal Touch. “Crystal Touch” refers to both Crystal Touch Online B.V. and Crystal Touch B.V. (Beursplein 37, Postbox 30170, 3001DD Rotterdam, The Netherlands) and all its employees. “Online Consultation” refers to a paid consultation whereby the discussion takes place over a live video call. “In-Clinic Diagnostic Session” refers to a diagnostic session and consultation carried out at Crystal Touch clinic (Beursplein 37, Postbox 30170, 3001DD Rotterdam, The Netherlands). “Contractors” refer to any person or company working with Crystal Touch. “Registration” refers to the process of filling in any contact form on the Crystal Touch website (crystal-touch.nl) and subsequent communication via email or other means up to the point when the Online Consultation or In-Clinic Diagnostic Session are carried out and after.
Personal information handling: By registering, You give Crystal Touch Your permission to store and handle internally (within Crystal Touch employees and approved by Crystal Touch private contractors) the information submitted by You during the registration and subsequent communication (including all emails, messages, video recordings, photographs, documents and any other data and information sent by You to Crystal Touch). This does not give Crystal Touch permission to publicly (outside of Crystal Touch internal communication) publish this information. Crystal Touch will always require Your permission before such information can be made public.
Entire Agreement. By submitting Your registration, you enter into an agreement with Crystal Touch and this agreement supersedes and replaces any and all prior oral or written understandings or agreements between Crystal Touch and You, regarding the Online Consultation and In-Clinic Diagnostic Session.
Service Descriptions.
- Online Consultation: it is a video call between a Crystal Touch employee (specialist) and You. The video call has a limit of 40 minutes. The cost of an Online Consultation is charged according to the price stated on the registration page or in subsequent email communication with You. The video call can be prolonged upon the decision of the Crystal Touch employee at no additional cost to You.
During the video call, Crystal Touch will discuss with You the results of the analysis based on the information submitted during the registration and subsequent communication by You. - In-Clinic Diagnostic Session: it is a scheduled visit to Crystal Touch clinic, whereby a detailed analysis and discussion about your facial palsy condition takes place. The duration of the In-Clinic Diagnostic Session is a maximum of 1 hour 30 minutes. The cost of In-Clinic Diagnostic Session is charged according to the price stated on the registration page or in subsequent email communication with You. The session may be extended by the Crystal Touch employee at no additional cost to You.
Cancellation and Refunds: Your registration for both Online Consultation and In-Clinic Diagnostic Session can be cancelled at any time upon Your explicit request via email, phone call or personal verbal agreement with You. If the payment has already been made by You, Crystal Touch will not issue any refunds upon cancellation if more than 24 hours has passed since the inception of the payment (based on the time the transaction was first registered by your financial institution). In case a refund is applicable, any transaction costs associated with the transfers are not refunded.
Modification of Bell’s Palsy Consultation agreement terms. Crystal Touch reserves the right to modify, terminate or impose additional terms and conditions to the Bell’s Palsy Consultation agreement at any time by posting updated terms on this page.
Disclaimers. Crystal Touch bears no responsibility for errors in the Online Consultation and In-Clinic Diagnostic Session, if the information submitted by You during the registration or subsequent communication was wrong or incomplete.
Contact: info@crystal-touch.nl
