Online Bell's palsy Neuro-Proprioceptive Rehabilitation (NPR)
The online Bell’s palsy and Ramsay Hunt Syndrome treatment program will consist of the following modules. Click on each to find out more details.
Part 1: Video consultation with Bell's palsy expert - Dr. Alex Pashov
The first step in your journey is a video consultation with specialist Alex Pashov. This session helps clarify your condition, addresses any questions, and provides a realistic recovery prognosis with or without rehabilitation
We will go over all possible treatments based on your condition and possibilities, and will determine together whether online Bell’s palsy recovery program can bring you the results you are looking for.
The video consultation lasts about 40 min and costs €145.
At the end of the call, when you make the final decision to continue with the program, we will forward your details to our planning department. Within one working week, you will receive the suggested dates and times for your first six online sessions.
Part 2: Module 1 & Module 2 of online working sessions
The full Online rehabilitation program consists of a total of 12 online sessions, that are split into two modules, with 6 sessions per module. Module 1 contains Basic rehabilitation techniques.
Module 2 provides more Advanced techniques. Advanced Module 2 is suitable for the most committed patients who are keen on achieving the maximum results.
While Module 1 is required for all patients following their recovery program online in order to achieve significant results, Module 2 is optional. At the end of Module 1 we will analyse your progress and will decide together whether to proceed with Module 2.
The interval between online sessions is 4-5 weeks. The duration of each session is 1.5 hours.
At the beginning of your online rehabilitation, we will mail to you by post a special package. It contains your “Crystal Touch Passport” that you will use for your daily homework, supporting materials for the program, and a gift from the clinic. All expenses for this shipment are covered by the clinic.
The cost of one online session is €315. The payment is taken in advance per three online sessions at a time. After you have had your first three sessions, you will pay for the next three and so on.
After completion of the first online module, you will have a complimentary 30-minute Conclusion session with your therapist to analyse your achievements and to conclude your work to date. During that session, you may discuss with your therapist possibilities to extend your Online program by three or six additional sessions, or eventually plan a visit to the clinic instead, if that is what you want.
Part 3: Individual work at home in-between sessions
During each online session, you will learn a new set of special rehabilitation techniques, rehearse your homework, ask your questions and discuss with your therapist any challenges you may be having.
After each online session, we will email you your homework with a detailed description of which techniques to rehearse, how many repetitions and how often.
We will also email you the illustrations of the new techniques that you have learned during your last online session. You will keep the printouts of those materials and your homework in your Crystal Touch Passport, so you have it by hand every time you do your homework.
You will be expected to do your homework twice a day, dedicating 15-20 minutes to it each time.
Once in 2-3 weeks, you will write to us a “face observation diary” where you will share with us your observations of your facial condition, your achievements, doubts, challenges, etc. This is necessary to maintain your focus, and your discipline. It also lets us monitor your progress between the online sessions.
Part 4: Work at home after completion of the full program
You will have a total of 6, 9 or 12 online sessions as part of your online Bell’s palsy or Ramsay Hunt Syndrome rehabilitation program. In the case where you complete only Module 1 only, the 6 sessions with 4-5 weeks interval between each will make your rehabilitation program last for a total of approximately 7-8 months. If you want to reach more results and follow Module 2 with more advanced techniques, you will need an additional 3 to 6 months of rehabilitation.
The total number of online sessions needed will depend on your condition at the start of the rehabilitation program, your progress with the work at home and your body’s recovery potential. That is why daily work at home is critical for the fastest results.
When you decide that you are happy with the achieved results, we will stop the rehabilitation.
After this point, you will work on your own for any further improvements and maintenance. Throughout the whole program, you will learn sufficient tools and techniques to maintain your progress and to improve it further on your own.
We will always remain available for you to answer any questions, provide assistance, or to schedule additional online Supporting sessions if you require them.
Important: We can only start the full online rehabilitation program if at least 8 months or more have passed since the onset of your facial palsy. We only step in when your recovery reaches its plateau and further assistance is needed.
Issues we address during the treatments
Synkinesis
Asymmetric smile
Pains & tensions
Incomplete recovery
Excessive tears
Other issues
We actively work together to reduce manifestation of your synkinesis and make your facial expressions more balanced and symmetrical.
During your first visit to the clinic, we will instrumentally measure the level of your Synkinetic Correlation on your healthy and affected sides.
To get rid of synkinesis completely, although in theory possible, in practice will take disproportional amount of time and efforts. However, with systemic and consistent application of our method, you can achieve improvements in your facial expressions and reduction of synkinesis
In the course of your rehabilitation program, you will learn techniques that you will be able to use on your own to manage your synkinesis and continue on reducing its manifestation.
An asymmetric smile in Bell’s palsy patients occurs due to involuntary activation of the muscle that pulls down the mouth corner each time your brain sends a “Smile!” command to your face. That muscle is called Depressor Anguli Oris, and it is the antagonist of the Zygomatic Major muscle, which is responsible for normal “smile production”.
You will learn to improve the background relaxation of your facial muscles by reducing unnecessary brain activity in that direction. You will also learn certain manual techniques to maintain the depressor anguli oris muscle better relaxed at all times, reducing its opposing efforts that lead to the asymmetry of your smile.
The scale of improvements in the symmetry of your smile will greatly depend on your patience, persistence, and regularity of efforts.
Facial pains – spontaneous or in response to touch, occur due to excessive tension and even micro-cramps in facial muscles or their separate fibres.
In the course of rehabilitation programs, our patients achieve substantial reduction or even complete disappearance of facial pain.
Similarly to pains, the stiffness and tightness of facial muscles have the same origin: the presence of constant background contraction signals that the brain sends to the facial muscles. This wrong “habit” develops during the process of long recovery.
As you progress with your rehabilitation program, the tension and tightness in your facial muscles are likely to substantially reduce. In some cases, they may even completely disappear.
Please bear in mind that achieving improvements is a process that requires time, persistence and regularity of effort.
The regeneration of the facial nerve after the acute phase of Bell’s palsy is a time-consuming process. Usually, by 8-12 months, the recovery of the nerve fibres reaches a plateau and slows down substantially.
During the rehabilitation program, together, we can stimulate your facial nerve nucleus and promote a more active regeneration of nerve fibers even many years past the onset of facial palsy.
Keep in mind that in the majority of cases, it is not the regeneration level of the facial nerve that leads to visual facial asymmetry. Instead, it is a wrongly formed new mimetic habits. We will be addressing that issue as well.
Excessive lacrimation or “crocodile tears” is a phenomenon that, from our point of view, results from a disrupted function of a tiny muscle that opens and closes a tear-sack in the inner corner of the eye.
A synkinetic correlation is formed between that muscle, the muscles of the mouth, the muscle that opens the lower jaw and perhaps also the gustatory sensors of the tongue. As a result, when you eat, your tear-sack sporadically opens, releasing the tears.
In the course of a rehabilitation program, this phenomenon reduces its manifestation substantially or even disappears altogether.
Among other issues, we can name headaches, tension and pain in the neck and shoulder on the affected side, tinnitus (perceived constant buzzing in the affected ear), deeper nasolabial fold and dimples in the chin on the affected side.
All these symptoms are quite typical for patients after a long recovery from Bell’s palsy, Ramsay Hunt Syndrome and other types of peripheral facial paralysis.
All these issues substantially reduce or may even disappear altogether during rehabilitation programs, as your brain “learns” not to overdo the contraction signals and to remain “silent” unless you need to change the facial expression, eat or speak.
Tinnitus, in particular, happens due to excessive tension of the smallest muscle in our body – the stapedius muscle. This muscle can tense up involuntarily, deform your eardrum, and you perceive a sound, even though it is not there.
This symptom usually decreases noticeably or even disappears altogether in the course of a full rehabilitation program.
Advantages of completing the NPR program Online
The main advantage of the online program is obvious, as you do not need to travel to the clinic. This saves time and resources.
However, this also means that we cannot provide extra procedures and objective measurements of your condition. If you want to combine measurements with online sessions, consider a Hybrid NPR program.
The Online NPR program is the most convenient and the most budget-friendly option.
If you are limited in resources, cannot travel to the clinic, and yet want to improve your facial palsy condition and quality of life, the Online Bell’s palsy NPR program can be a good option for you.
Who is the Online NPR program for?
The NPR program uses the Neuro-Proprioceptive Rehabilitation (NPR) method developed by our specialists to work with cases of peripheral facial palsy after 8 months or more since the onset.
This means that the method is suitable for those whose Bell’s palsy, Ramsay Hunt Syndrome and other peripheral facial palsies that happened 1 year, 5 years, and even 30 or more years ago.
You need to be motivated and ready to work every day on your recovery in order to achieve positive results.
The program requires active involvement and will not bring results if you only rely on working session in the clinic and do not follow your work to be done at home in-between visits to the clinic.
Indicator of level of self-motivation, expected results and financial investment needed compared to Hybrid and Clinic NPR programs:
Time since the onset:
8 months to 50 and more years
Self-motivation required:
High requirement, as you need to motivate yourself all the time
Expected level of results*:
Sufficient level of results that improve quality of life
Financial investment:
Low to medium as no visits to the clinic are required
*The expected level of results depends on your particular case. This is a general indication of the average level of results.
Heavy and special facial palsy cases
Unfortunately, due to the nature of the Online program and the lack of the possibility to measure objectively your condition and conduct special procedures at the clinic, we cannot work on heavy cases in online setting. This includes certain congenital cases, trauma and tumor-related facial palsies, and certain other scenarios. If you believe this to be your case, please contact us or register for a video consultation so we can decide together what is possible in your case and the best way forward for you.
Example timeline of Online NPR program:
Here is an example timeline of your online program’s structure. Your actual program may vary based on individual needs, which we will discuss during your initial consultation.
The 6th session will be your final session in Module 1
There will be a total of 6 online sessions with 4-5 weeks in-between them in Module 2.
What to expect after the completion of the program?
Each case of facial palsy, whether Bell’s palsy or Ramsay Hunt Syndrome, is unique and requires a tailored approach, meaning program outcomes vary by individual.
In your initial analysis and video consultation, we will outline the specific results you can expect based on your condition.
Our aim is for a recovery outcome that satisfies you. While full recovery is possible with the NPR method, achieving the final 15-20% of progress may demand a substantial amount of additional time, effort, and resources.
After completing your NPR program you will have a set of tools and techniques that you will use to improve your recovery even after you complete the program.
In online sessions, we guide you through techniques that become your personal toolkit for recovery, empowering you to continue progress on your own.
Even after you complete the NPR program, we remain available for ongoing support, to answer questions, and to provide guidance whenever needed.











From our patients
Posted on Willie StewartTrustindex verifies that the original source of the review is Google. I want to express my heartfelt gratitude for the exceptional care I received from Crystal Clinic following my Bell’s Palsy attack. After hearing negative news from two previous consultants, Dr. Pashow’s confident assurance that I would improve brought me great hope. I was also given face massage techniques which made an invaluable difference. Regrettably, due to my current circumstances, I am unable to travel to the clinic in Rotterdam, but please know your support is greatly appreciated. Thank you for your dedication and kindness.Posted on Susana ValdesTrustindex verifies that the original source of the review is Google. Crystal Touch’s first module online rehabilitation program is perfect for people living outside of Europe. It was perfect for me because I couldn’t afford to travel from the United States to the Netherlands. The zoom calls with my facilitator Jana were so convenient. Jana’s teaching sessions were detailed and the facial exercises were described in a thorough manner so that I could practice these exercises on my own. I especially loved the detailed facial images so I could refer back to them and memorize them! Jana was kind, funny, engaging, patient, empathetic and positive. She made sure that I understood why we were doing certain exercises and answered any and all of my questions. Jana helped me to feel hopeful again. As the sessions continued, when I was astonished by my progress, she just kept encouraging me to continue further for even greater leaps and bounds in my facial progress and symmetry! I am extremely satisfied with the results of my face and I know my future face will look more and more symmetrical thanks to Jana at Crystal Touch. I have more facial movement, symmetry and love the way I look in the mirror. Best of all, I feel no more aching facial pain! That old palsy pain is miraculously gone! I now have my confidence back after three long years of wondering if I would ever look like myself again! I will be forever grateful for the work of your practice for the betterment of people’s lives that fall prey to Bell’s Palsy and Synkinesis. I once had a surgeon in the states say to me that there was no hope for the dimpling of my chin without surgery. And now just a mere 6 months later, the chin dimples are almost gone thanks to Jana and her knowledge of muscle movement! I cannot think of anything to change in the rehabilitation program and in fact I admire that LOVE and POSITIVITY are a huge factor in this program to jumpstart our bodies toward healing and recovery! I will forever be grateful for Jana and this fabulous program! Thank you! Susana Valdes Tyler, TXPosted on spidey womanTrustindex verifies that the original source of the review is Google. I highly recommend this clinic to anyone who is looking to improve their facial synkinesis. It's a gentle but very transformative experience. The changes I've experienced have been remarkable. Even though I've finished my 'treatment,' I plan on returning for annual tune-ups. My only regret is that I didn't find it sooner since I've been suffering with synkinesis for over 18 years.Posted on Гуля БайрамоваTrustindex verifies that the original source of the review is Google. Хочу оставить свой отзыв о данной клинике и, конкретно, о замечательном докторе Пашове, который помог мне реабилитироваться. Дело в том, что после круговой блефоропластики, у меня была повреждена фронтальная ветвь лицевого нерва и, как следствие, была полностью обездвижена левая бровь. Меня лечили в моей стране 2 мес, но положительной динамики не наблюдалось. Я стала искать в интернете специалистов, которые смогли бы мне помочь. Все они просили меня приехать на консультацию. Некоторые из докторов считали, что восстановиться будет уже невозможно. Случайно я зашла на сайт клиники Crystal, ознакомилась с родом их деятельности и затем обратилась к ним за помощью. Ответ не заставил себя долго ждать. Доктор отреагировал очень быстро. Мы с ним пообщались по электронной почте, я получила от него рекомендации в виде нескольких упражнений для лица. Медикаментозная терапия, которую я, не переставая, получала в своей стране на протяжении 2х месяцев, не принесла абсолютно никаких положительных результатов. Доктор порекомендовал несколько раз в день выполнять упражнения для лица и получать физпроцедуры И, спустя 2 недели, моя бровь стала двигаться. Меня очень и очень поразил результат этих волшебных упражнений. Я очень благодарна доктору Пашову, который оказал мне такую колоссальную помощь. Рекомендую всем эту клинику, всем тем, кто уже потерял надежду на выздоровление. Обращайтесь к ним и вы не пожалеете. А доктору и его команде желаю дальнейшего процветания и огромных успехов в их полезном труде и в их очень важной деятельности.Posted on Staci SchulteTrustindex verifies that the original source of the review is Google. I can't recommend Crystal Touch enough. I worked with therapists at three different health care systems in the US, and each eventually discharged me because "there is nothing more we can do." Crystal Touch fully understands the physical implications of facial palsy (tightness, synkinesis, inability to do basic functions) and the emotional feelings behind it. I was fortunate to go in-person to their clinic for my pre- and post-sessions, and I did five sessions over a year on Zoom. I regained function in my face (eye closure, minimizing teary-eyes and synkinesis overall) after seven years since my on-set, and I also have the tools to continue to make progress by doing physical therapy/stretching/relaxation exercises on my own each day. I am very hopeful that I will continue to make progress, based on their tailored approach (even to regain my wide smile!)Posted on Jibek TumenbaevaTrustindex verifies that the original source of the review is Google. Была в клинике Crystal Touch в Роттердаме впервые — осталась в полном восторге! Получила ясные ответы на все свои вопросы, которые давно меня беспокоили: касательно своевременности лечения и альтернативных методов. Алексей Юрьевич убедительно доказал, что мой курс был адекватным, показал, что нервные импульсы работают, и пояснил, как мозг сформировал неверные паттерны работы лицевых мышц. Методика действительно уникальна. Сначала я не всё понимала, но постепенно всё глубже погружалась в упражнения и инструменты, которым научила меня Елена Борисовна. Благодаря её участию лицо и тело максимально расслабились — это улучшило общее состояние. Вернувшись домой, я заметила активизацию ранее пассивных мышц. Я с радостью начала "тренировать" эти мышцы, отойдя от прежних методик. Однако вскоре поняла, что ключ к успеху — не в накачке мышц, а в их расслаблении. Сейчас продолжаю упражнения, уже с новым пониманием ценности подхода, предлагаемого в Crystal Touch. Огромное спасибо всей команде Crystal Touch за профессионализм и внимательное сопровождение!Posted on Alina LozovskaiaTrustindex verifies that the original source of the review is Google. Thank you very much to Elena and Alex for taking care of my face! Suffered from Bell's palsy 3 years ago, and hasn't been treated properly, and since then I have had an asymmetry, tightness and random pains in the neck that bothered me a lot. After only 4 months of the treatment and daily exersises, the symmetry improved big time, I know how to deal with neck pains, and the big phycological work has been done, too. I feel way calmer and more confident now. The treatment is not cheap but it was absolutely worth it.Posted on Viky GarciaTrustindex verifies that the original source of the review is Google. I developed Bell's palsy on 2021. After acupuncture, physical therapy and a couple of Botox treatments, my face was still asymmetrical and even though I did not have pain, I had a tightness on the affected side that was a continuous reminder of my condition. In 2022 I was told that my face could not improve more and I had to leave with it. Then I found Crystal Touch. My first interview with Alex gave me hope and I decided to start the treatment. In my first visit I found so much warmth, understanding and empathy that it quickly calmed my nerves and any reluctance I might had. I started to notice a difference after my first visit. I had a particular spot on the side of my mouth that was always tense, even Botox did not help with it. After the first visit and wonderful massages by Elena and Jana, this spot was a lot more relaxed, and what's better, it has never reverted to being as bad! It was made very clear to me from the beginning that my recovery would depend on me. Elena and Jana are there to guide the patients and teach the exercises, but my recovery depends on my time and my efforts. I have now done 5 visits to the clinic. My face is a lot better than it was. I've realised that now I forget about my face. It is still not the same as before, but it has improved to the point that many people do not notice that I have this condition, whereas before it was very obvious. I am very grateful to Crystal touch and would recommend it without hesitation. Their treatment is not easy, it requires investment of time and money but for me it is worth every euro and every second I have spent on it. They gave me hope when I had none and after the treatment I am a much happier person that I was before.Posted on Elena ChristouTrustindex verifies that the original source of the review is Google. Я очень рада, что когда-то я нашла информацию об этой клинике и осталась с ними на полгода.. Я ощалась онлайн, потому что возможности поехать у меня не было. Но мне хватило и этого... Надо быть послушной ученицей и слушать Лену Пашову и доверится и успокоится и верить.. медленными шагами идти к себе, к своему спокойному, без дерганий лицу, к своей улыбке. У меня очень давний неврит(более 10 лет) и я понимала, что я не стану идеальной, но мне надо было быть в гармонии с собой, перестать стесняться общения с людьми, быть довольной, глядя на себя в зеркало и я практически к этому пришла.. я буду продолжать работать с лицом, потому как это уже вошло в привычку :-) уже как-то и не комфортно без этого))Posted on Yelka MikoljiTrustindex verifies that the original source of the review is Google. I recommend Crystal Touch Clinic to anyone experiencing synkinesis. They will design an individual recovery program for you. They have different doctors specializing in different areas of your recovery. Dr. Alex uses advanced equipment to measure the electrical impulses of your nerves to the facial muscles. Dr. Elena uses her keen perceptiveness to design personalized movements, techniques and exercises you will do daily that slowly train your brain to engage the right muscles of your face. Jana does wonders explaining and practicing the exercise movements and finishes up the treatment with the most divine facial massages you ever had, which remove any stress, tension or pain points on your face. I did a hybrid rehab program at the clinic. I went in person five times and had two sessions remotely. They give you the tools but it’s up to you to do the work, consistently, patiently and trusting that it will work. It definitely does! When I first went to the clinic, I was unable to move my mouth without moving my affected eye. That is now very much improved. I couldn’t press my lips together, and now I can. I couldn’t pronounce the letter B or P, and now I am able to. I also know what to do now when my face starts hurting from excess tension. My face is more symmetrical now. I can smile for pictures. I still have more work to do but I feel I now have the tools to continue improving. Most people that meet me for the first time now don’t notice I ever had bell’s palsy. I recommend this clinic to anyone wanting to recover from synkinesis.Load moreVerified by TrustindexTrustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more
Register for Online Bell's palsy program
Step 1: Complete registration form
To register for the Online NPR program, you need to fill in the registration form. No payment is required at this stage.
Step 2: Schedule a video consultation
After your registration, we will schedule a video consultation. The consultation lasts about 40 min and costs €145.
Step 3: Schedule your online session
During the first video consultation, we will discuss your schedule for online sessions and your program will begin.