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Privacy Policy

Who we are

Our website address is: We are a clinic in based in Rotterdam, The Netherlands, who treats patients with complications and residuals after long-standing facial palsy.

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Information filled in by you in our contact forms in only used by Crystal Touch clinic. The information provided is used for the convenience of registering you for the specified event and for personal communication. These forms are powered by Contact Form 7, who do not store this information. The information we receive is stored in our emails without any specified limit, for as long as it is deemed necessary by our employees working with this information.  Unless otherwise stated on the form, this information is not forwarded to our marketing communications.

Health-related information

Any health-related information that can be requested from you on our website via our contact forms is only used by Crystal Touch for the purposes of understanding your health condition. This information is not given, sold or transferred to any other websites, platforms or businesses. This information is not analysed by any automatic tools, only by persons working at our clinic. The emails with your health information are stored in our system for as long as it is considered needed by our health specialists. This information can also be used by our specialists to diagnose patterns in the health problems and be used as statistics for our scientific research. In these cases, you, as the source of the information, is kept discrete and anonymous, we do not link any information directly to you and only use it in aggregation with information provided by other visitors.
Our contact form tool – Contact Form 7 – may gather information filled in in the contact form only to be able to send it to us. It does not store any of your personal information on its servers.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Other cookies are used by plugins and addons operating on our website. These plugins and addons can use the cookies to enhance your experience on our website – such as remembering that you have closed various pop-ups on the website so you do not see these pop-ups again until the cookies expire. These cookies expire within 1 to 6 months, depending on the type of the pop-up. To request exact time limit until when each cookie from these pop-ups is stored, please send us an email at, as these can change whenever pop-ups are added or removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


By using cookies we are tracking your behaviour on our website. This behaviour is not linked back to you personally, but is used in aggregation with data from other users to understand how visitors are interacting with the website. This data is not given, sold or transferred to any third-parties (except for the platform where this data is stored. Currently the analytics data is stored in MonsterInsight and Google Analytics platforms. These two platforms have their own data-managing policies. You can find more information about how MonsterInsights and Google Analytics are handling the data here: MonsterInsights –, Google Analytics – The information collected by these platforms can be used for remarketing purposes by using Google AdWords. You are given an option to comply with this data collection or opt-out when you enter the website and agree or disagree with our cookie policy. Until your agreement, your data is not collected. If you have previously agreed to our cooky policy and would like to opt-out, you can do so by erasing cookies from your browser (read here how you can do that and opening our website again. The information about our cookies and the option to opt-out of cookie collection should appear. If this does not happen, you can contact us at and we can assist you directly.

Who we share your data with

We explicitly do not share your data with anyone. The exception are the addons and plugins that are active on our website who need this data to operate these features on our website. These addons and plugins include MonsterInsight, Google Analytics, MemeberPress, Cookie Notice by dFactory, bbPress and MailChimp. The usage of your data by MonsterInsights and Google Analytics is explained above in the “Analytics” section of this page. Below is the explanation of your data usage by other services:

Cookie Notice by dFactory:
This third-party uses cookies on our website to remember your selection whether to track your activities on our website or not. These cookies expire after 3 months.

Detailed information on what information MemberPress gathers on our website you can find here: . In short, MemberPress collects and stores the information that you have filled in during your registration, plus your location information based on your IP and cookies. The information that was filled in during the registration can be changed in your account information. Alternatively, you can contact if you have any problems removing or changing your personal information. MemberPress uses this information on our website for your convenience, so you can log in, use our member services, and so we can identify you as one of our customers. Most of this information is not used for marketing or remarketing purposes. Only your e-mail, name and the type of goods that were purchased are used for our internal marketing purposes (they are not provided to other third-parties except for MailChimp, where this information is stored. We only use this information if you have explicitly agreed to let us use this information during the registration by ticking the checkbox. If you would like your infromation to be removed, you can click “unsubsribe” in any of the emails you have received from us (powered by MailChimp). Alternative, you can send us a request to remove you from our MailChimp database by sending us an email at Apart from above-mentioned marketing purposes, your information filled in during the registration and stored at MemberPress is only used for you to be able to access our premium content on the website and login to our website.

We are using MailChimp for our email marketing. The data stored on our MailChimp is not provided to any other websites, platforms or businesses. This information is only used by Crystal Touch for our communication and marketing purposes. Before we are able to collect, store and use this data we always require you to give your explicit agreement for the use of this information for communication and/or marketing purposes. You are given an opportunity to grant your consent to us during your subscription registration via MailChimp or MemberPress, where we explicitly ask you to check the box (or boxes) about whether you agree or not to use your data for our communication and/or marketing purposes. If you would like us to remove your infromation form MailChimp, you can do so by clicking “unsubsribe” in any of the email sent from us to you via MailChimp, as well as by sending your request to do so to

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Any information collected during the registration process for online consultation is retained in our database indefinitely. We keep this information in case you come back for further services in the future, so we can consult that information and provide you with better service. This data is not used for marekting purposes. You can request your data to be deleted by sending us an email to with your request.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Your contact information can be stored on third-party platforms that help us to communicate with you. These third-parties do not use this information for their own purposes and do not provide it to other companies and platforms.

Additional information

How we protect your data

We have an SSL certificate installed on our website that encrypts and protects all the data that passes through our website. Our SSL Certificate is managed by

For any questions about your privacy or information usage on our website, you can send us an email at